Shipping and Production Information
- Production and Shipping Information
Learn about the time requirements for our production team and how long an order takes to create and ship to your customer.
Once an order is placed on your store, it will be synchronised to the ShineOn platform within 1 hour. Risk analysis checks take place within 1 hour of the order reaching us.
Invoices for all orders are generated every 12 hours (at 7am and 7pm EST), and if you have automatic payments setup, the invoices will be automatically paid at these times.
Production usually takes 2-3 business days (maximum of 5). Once the item ships, the tracking information is fed back to your store automatically and the customer is usually emailed the tracking number.
Delivery times are as follows:
- United States: 2-5 transit days
- Canada: 3-7 transit days
- Europe: 4-8 transit days
- Rest of the world: 6-10 transit days